Refund policy
What qualifies for a refund?
Our store only offers refunds for damaged goods or missing parcels.
Drop us an email at admin@ivoryhues.sg with an attached image of the broken or defective product, your order number, and include an unboxing video to ensure authenticity and prevent any potential fraudulent claims. We will promptly notify you of the status of your refund after investigating the issue.
If your refund request is approved, we will initiate a refund to your credit card (or original method of payment).
Why haven't I received my refund?
Your refund may take some time before it is fully processed.
If you have yet to receive your refund, take the following actions:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank
If you’ve done all of the above and still have not received your refund yet, please contact us at admin@ivoryhues.sg.